Privacy Policy

1) Information on the Collection of Personal Data and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. On the following pages, we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.

1.2 The controller in charge of data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is 2Raw Aerials GmbH, Vulkanstrasse 110A, 8048 Schweiz, E-Mail: support@highframes.com. The controller in charge of the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller). You can recognize an encrypted connection by the character string https:// and the lock symbol in your browser line.


2) Data Collection When You Visit Our Website

When using our website for information only (i.e., without registering or otherwise providing us with information), we collect only the data that your browser transmits to our server (so-called "server log files"). This includes:

  • The visited website

  • Date and time of access

  • Amount of data sent in bytes

  • Source/referrer (how you arrived at the site)

  • Browser used

  • Operating system used

  • IP address used (if applicable, anonymized)

Data processing is carried out pursuant to Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data is not shared or used in any other way. However, we reserve the right to check server log files later if there are indications of illegal use.


3) Cookies

We use cookies to make your visit to our website attractive and to enable the use of certain functions. These are small text files stored on your device.

  • Session cookies: Deleted when you close your browser.

  • Persistent cookies: Remain on your device and allow us or partners to recognize your browser.

Cookies collect information such as browser type, location data, and IP address. Persistent cookies are automatically deleted after a defined period.

In some cases, cookies simplify order processing by saving settings (e.g., contents of a shopping cart).

If personal data is processed, it is done pursuant to Art. 6(1)(b) GDPR (contract execution) or Art. 6(1)(f) GDPR (legitimate interest).

Managing cookies: You can configure your browser to notify you about cookies or disable them entirely. Each browser handles this differently. Links:

Blocking cookies may limit website functionality.


4) Contacting Us

When you contact us (e.g., via form or email), personal data is collected. This depends on what you provide in the form. We use your data solely to respond and for associated administration.

  • Legal basis: Art. 6(1)(f) GDPR (legitimate interest).

  • If your contact is contract-related: Art. 6(1)(b) GDPR.

  • We delete your data after resolving your inquiry unless legal storage requirements apply.


5) Data Processing for Account Setup and Contracts

If you provide data to open a customer account or for contract processing, we collect and process this per Art. 6(1)(b) GDPR.

  • You can delete your account anytime by contacting us.

  • Data is retained for tax and commercial reasons and deleted after those periods unless further use is legally permissible or consented to.


6) Commentary Function

When using our site's commenting function:

  • We store your comment, chosen display name, IP address, and time of submission.

  • IP addresses are logged for security and abuse prevention.

  • We may contact you if a third party raises a legal objection to your content.

Legal basis: Art. 6(1)(b) and (f) GDPR.


7) Use of Client Data for Direct Advertising

Newsletter via Mailchimp

We use Mailchimp (The Rocket Science Group, LLC) to send newsletters. Your registration data is passed to Mailchimp in the USA. This is based on our legitimate interest per Art. 6(1)(f) GDPR.

  • Mailchimp uses tracking pixels to measure open/click rates.

  • Data collected is pseudonymized and not merged with other data.

  • Mailchimp may also use data for its own optimization and analytics under Art. 6(1)(f) GDPR.

  • We have a Data Processing Agreement with Mailchimp under EU standard contractual clauses.

You can unsubscribe at any time.

Mailchimp’s policy: https://mailchimp.com/legal/privacy


8) Data Processing for Order Handling

8.1 Personal data will be shared with shipping and payment providers where necessary for fulfilling the contract (Art. 6(1)(b) GDPR).

8.2 Use of Payment Service Providers:


9) Online Marketing

9.1 Facebook Pixel with Extended Data Matching

We use the Facebook Pixel from Facebook Ireland Ltd. to track actions and create custom audiences. If you’ve given consent, Facebook adds a tracking parameter to our URLs, and a cookie is set on your device. This may include customer data like your email collected during sign-up or purchases.

  • Purpose: Display relevant Facebook ads based on your interests.

  • Legal basis: Art. 6(1)(a) GDPR (consent).

  • Facebook may store and process this data for its own ad targeting.

You can opt out by clicking:

javascript

<a href="javascript:void(0)" onclick="if (typeof fbpOptOut == 'function') { fbpOptOut(); } else { alert(atob('QUNUVFVVorzogRmVobGVuZGVyIEZhY2Vib29rLVBpeGVsIE9wdE91dC1Db2RlIQ==')); }">disable Facebook pixels</a>


9.2 Google AdSense

We use Google AdSense (Google Ireland Ltd.) to serve ads. AdSense uses cookies and web beacons to collect and analyze data such as IP addresses and visitor behavior.

  • Legal basis: Art. 6(1)(a) GDPR (consent).

  • Without consent, AdSense is not used.

  • More info: Google Privacy Controls

 

 

10) Web Analytics

Google (Universal) Analytics Without Cookies

We use Google Analytics without setting cookies. Instead, Google uses an anonymized local browser ID to analyze your behavior.

 

 

11) Retargeting / Remarketing / Referral Advertising

Pinterest Tag

If you arrive from a Pinterest pin, we may set a cookie that enables Pinterest Tag to track actions (e.g., purchases). This helps optimize ads.

  • Cookie expires after 180 days.

  • Legal basis: Art. 6(1)(a) GDPR (consent).

  • You can revoke consent via our cookie settings.

  • More info: Pinterest Privacy Policy


12) Site Functionalities

12.1 Vimeo

Our website includes embedded videos from Vimeo (Vimeo, LLC, 555 West 18th Street, New York, NY 10011, USA). When you view a Vimeo video, your browser connects to Vimeo’s servers in the USA. This may transmit your IP address and details about the pages you’ve visited.

If you are logged into your Vimeo account, Vimeo can link this information to your profile. You can prevent this by logging out of Vimeo before using our site.

Note: Some Vimeo videos may include Google Analytics tracking by Vimeo itself. We have no access or control over this tracking.

 

 

12.2 Google Web Fonts

To ensure a consistent display of fonts, our site uses Google Web Fonts (Google Ireland Ltd.). When loading a page, your browser connects to Google’s servers, which may result in data transfers to the USA.

 

 

12.3 FontAwesome

Our site uses FontAwesome (Fonticons, Inc., USA) for scalable icons and fonts. Your browser may connect to FontAwesome servers to download these resources, potentially transmitting personal data (e.g., IP address).

 

 

13) Tools and Miscellaneous

We use a cookie consent tool to manage user preferences regarding cookies and tracking technologies. The tool appears as a banner on your first visit and allows you to customize cookie usage.

  • Legal basis: Art. 6(1)(c) GDPR (legal obligation) and Art. 6(1)(f) GDPR (legitimate interest).

  • This tool stores your preferences in a technically necessary cookie.

 

 

14) Rights of the Data Subject

As a data subject under the GDPR, you have the following rights:

  • Access (Art. 15): Know what data we process.

  • Rectification (Art. 16): Correct inaccurate data.

  • Erasure (Art. 17): Delete your personal data.

  • Restriction (Art. 18): Temporarily halt processing.

  • Notification (Art. 19): Informed about rectification or deletion.

  • Portability (Art. 20): Receive your data in a usable format.

  • Withdraw Consent (Art. 7(3)): Revoke any consent at any time.

  • Lodge Complaint (Art. 77): With your local data protection authority.

Right to Object (Art. 21)

If we process your data based on legitimate interests, you may object at any time, especially in the case of direct marketing. We will then stop using your data unless we demonstrate compelling legitimate grounds.

 

 

15) Duration of Storage

How long we keep your personal data depends on:

  • The legal basis (e.g., consent, contract).

  • The purpose (e.g., processing a purchase).

  • Legal retention periods (e.g., tax laws).

Once your data is no longer necessary and there are no legal reasons to retain it, it will be deleted.